Terms of service
Terms of Service
Effective Date: 24/05/2026
Last Updated: 24/05/2026
Business Name: *Zixxora*
Operator Location: India
Website: *www.zixxora.store*
Contact Email: *zixxorastore@gmail.com*
We serve customers only in: Australia, Canada, Hong Kong SAR, Japan, Malaysia, Singapore, United States, South Korea.
We do NOT serve customers in Europe (EU/EEA).
---
1. Acceptance of Terms
By accessing or using this website, placing an order, or making a purchase, you agree to be bound by these Terms of Service. If you do not agree to all terms, do not use this website or make any purchase.
---
2. Eligibility & Geographic Limitations
2.1 Countries We Serve
We ship only to the following countries:
· Australia
· Canada
· Hong Kong SAR
· Japan
· Malaysia
· Singapore
· United States
· South Korea
2.2 No European Customers
We do not sell to or ship to any country in Europe (including all European Union and European Economic Area member states). Any order placed from a European country will be cancelled and refunded.
2.3 Age Requirement
You must be at least 18 years old or the age of majority in your jurisdiction to place an order.
---
3. Products & Pricing
3.1 Product Descriptions
We strive to display accurate product images and descriptions. However, we do not warrant that product descriptions, colors, or other content are error-free. Minor variations may occur.
3.2 Pricing
All prices are listed in US Dollars (USD) unless otherwise stated. We reserve the right to change prices at any time without notice. Promotional discounts cannot be combined unless stated.
3.3 Taxes & Duties
Prices do not include sales tax, VAT, GST, or customs duties. You are solely responsible for any import fees, duties, or taxes imposed by your country.
---
4. Orders & Payment
4.1 Order Acceptance
We reserve the right to refuse or cancel any order for any reason, including:
· Suspected fraud
· Product unavailability
· Pricing errors
· Shipping restrictions
4.2 Payment Methods
We accept major credit cards, debit cards, and other payment methods as displayed at checkout. All payments are processed by third-party payment processors. We do not store your full payment information.
4.3 Order Confirmation
After placing an order, you will receive an email confirmation. This does not guarantee acceptance. A final shipping confirmation email constitutes our acceptance of your order,(only if you given an email in our website).
---
5. Shipping & Delivery
5.1 Shipping Destinations
As stated in Section 2.1, we ship only to the eight listed countries.
5.2 Processing & Delivery Times
· Processing: 1–3 business days
· Delivery estimates: 5–25 business days depending on destination
· These are estimates only. We are not liable for carrier delays, customs delays, or natural events.
5.3 Risk of Loss
Title and risk of loss pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or delayed packages after the carrier receives them.
---
6. Returns & Refunds (No Physical Returns)
6.1 No Physical Returns
We do not accept physical returns. You keep the item. Do not send anything back to us.
6.2 Partial Refunds Only
For valid claims (damage, wrong item, defect, missing accessory, or significant delay), we offer partial refunds as follows:
Issue Type Partial Refund
Minor cosmetic damage 10–20%
Delay beyond 7 days 10%
Wrong color/size (item usable) 20–30%
Missing accessory 15–25%
Moderate functional damage 30–50%
Wrong item / defective 70–100%
6.3 How to Request
· Contact us within 14 days of delivery
· Provide: Order number + clear photo/video evidence(including unboxing video)
· We respond within 2 - 5 business days
6.4 Your Acceptance Required
We will issue the partial refund only after you reply accepting the proposed amount. Once accepted, you waive all further claims related to that issue.
6.5 Full Refunds (Rare)
In extreme cases (completely wrong item or non-functional product), we may offer a 100% refund without return at our sole discretion.
6.6 FTC Mail Order Rule Compliance
For U.S. customers, we comply with the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435):
· If we cannot ship within the promised time (or within 30 days if no time was stated), we will notify you, provide a revised shipping date, and offer cancellation for a full refund.
· If delay exceeds 30 days and we do not obtain your express consent, your order will be cancelled with a full refund.
· Refunds under the Rule are issued within 7 working days (non-credit payments) or one billing cycle (credit cards).
6.7 Non-Eligible Claims
No refund of any kind will be issued for:
· Buyer's remorse (changed mind)
· Size/fit issues (size charts provided)
· Claims made after 14 days of delivery
· Issues without photo/video evidence(unboxing video)
---
7. Limitation of Liability
To the maximum extent permitted by law:
· Our total liability to you for any claim arising from your purchase shall not exceed the total amount you paid for that order.
· We are not liable for any indirect, incidental, consequential, or punitive damages (including lost profits, data loss, or personal injury).
---
8. No Warranties
Products are provided "as is" and "as available" without any express or implied warranties, including but not limited to implied warranties of merchantability or fitness for a particular purpose. Some jurisdictions do not allow limitations on implied warranties, so this limitation may not apply to you.
---
9. Chargebacks & Disputes
9.1 Contact Us First
You must contact us before filing a chargeback or payment dispute. We will attempt to resolve your issue within 2-5 business days.
9.2 Unauthorized Chargebacks
If you file a chargeback without first contacting us and without accepting a reasonable partial refund offer, we reserve the right to:
· Dispute the chargeback with evidence of our offer
· Ban you from future purchases
· Pursue collection of the original charge
---
10. Governing Law & Dispute Resolution
10.1 Governing Law
These Terms of Service and any dispute arising from your purchase shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.
10.2 Operator Location Disclosure
You acknowledge that zixxora is operated from India. However, by agreeing to these terms, you agree that Delaware (USA) law governs your purchase, not Indian law.
10.3 No European Consumer Protections
Because we do not sell to European countries, the European Union's Consumer Rights Directive (including the 14-day withdrawal right) does not apply to any transaction under these Terms.
10.4 Dispute Resolution
Any dispute, claim, or controversy arising out of these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. Arbitration shall take place in Wilmington, Delaware. You may also bring claims in small claims court in your jurisdiction if the claim qualifies.
10.5 Class Action Waiver
You agree to resolve any dispute on an individual basis only. You waive the right to bring or participate in any class action, class arbitration, or representative action.
---
11. Privacy
Our Privacy Policy explains how we collect, use, and share your personal information. By using our website, you consent to our Privacy Policy, which is incorporated into these Terms.
---
12. Modification of Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes constitutes acceptance.
---
13. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
---
14. Entire Agreement
These Terms, together with our Return Policy, Shipping Policy, Privacy Policy, and Legal Notice, constitute the entire agreement between you and zixxora regarding your purchase.
---
15. Contact Information
For questions, complaints, or refund requests:
Email: *zixxorastore@gmail.com*
Response Time: 1–2 business days
Business Address:
Zixxora
India
Karnataka
Bangalore
Please note: We do not accept product returns at this address.
---
Acknowledgment
BY COMPLETING A PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, INCLUDING THE NO-RETURN, PARTIAL-REFUND-ONLY POLICY.