Privacy policy
Privacy policies
Business Operator: *Zixxora*
Operator Location: India
Website: *www.zixxora.store*
Contact Email: *zixxorastore@gmail.com*
Effective Date: 24/05/2026
Last Updated: 24/05/2026
We serve customers only in: Australia, Canada, Hong Kong SAR, Japan, Malaysia, Singapore, United States, South Korea.
We do NOT serve customers in Europe (EU/EEA).
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1. Information We Collect
We collect information you provide directly to us when you:
· Place an order
· Create an account
· Contact customer support
· Subscribe to marketing emails
Types of information collected:
Category Examples
Personal identifiers Full name, email address, phone number
Shipping & billing address Street address, city, postal code, country
Payment information Credit card details (processed by third-party, not stored by us)
Order details Products purchased, order value, date
Technical data IP address, browser type, device information (via cookies)
Communications Email history, chat logs, support tickets
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2. How We Use Your Information
We use your information for the following purposes:
Purpose Legal Basis (U.S. standards)
Process and fulfill your orders Contract performance
Provide tracking and shipping updates Contract performance
Process refunds (partial refunds) Contract performance
Respond to customer service inquiries Legitimate interest
Prevent fraud and unauthorized transactions Legitimate interest / legal obligation
Send order confirmations and status updates Contract performance
Send promotional emails (only if you opt in) Consent
Improve our website and products Legitimate interest
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3. Information Sharing
We do not sell or rent your personal information to third parties.
We share your information only in the following circumstances:
Recipient Type Purpose Example
Payment processors To process payments securely Stripe, PayPal, Shopify Payments
Shipping carriers To deliver your order USPS, Canada Post, Australia Post, etc.
Email service providers To send order and marketing emails Klaviyo, Mailchimp
Fraud detection services To prevent fraudulent transactions Shopify Fraud Protect, Signifyd
Legal authorities When required by law (e.g., court order) U.S. law enforcement (FTC, courts)
All third-party service providers are contractually obligated to protect your information and use it only for the specified purposes.
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4. Data Retention
We retain your personal information for:
· Order data: 7 years (for tax, accounting, and chargeback dispute purposes)
· Customer support records: 3 years
· Marketing data: Until you unsubscribe
· Technical data (IP addresses, logs): 12 months
After the retention period, your information is deleted or anonymized.
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5. Your Privacy Rights (For U.S. & Other Target Countries)
Depending on your location, you may have the following rights:
Right Description
Access Request a copy of the personal data we hold about you
Correction Request correction of inaccurate or incomplete data
Deletion Request deletion of your personal data (subject to legal obligations)
Opt-out of marketing Click "unsubscribe" in any marketing email
Do Not Sell We do not sell your data, so no action needed
For California residents (CalOPPA & CCPA):
· We do not sell your personal information.
· We respond to verified requests within 45 days.
· To exercise your rights, email us at *[zixxorastore@gmail.com]* with "California Privacy Request" in the subject line.
For other U.S. states (Virginia, Colorado, Connecticut, Utah):
We comply with applicable state privacy laws. Contact us to exercise your rights.
For Australian customers (Privacy Act 1988):
We handle your information in accordance with the Australian Privacy Principles (APPs). You have the right to access and correct your personal information.
For Canadian customers (PIPEDA):
We obtain your consent before collecting, using, or sharing your personal information except where permitted by law.
For customers in Japan, South Korea, Singapore, Malaysia, Hong Kong SAR:
We comply with local data protection laws applicable to international online sellers.
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6. No European Rights (GDPR Disclaimer)
Because we do not sell to or serve customers in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) does not apply to our processing of your personal information. You do not have GDPR rights (such as the right to data portability or the right to restrict processing) under this Privacy Policy.
If you are located in Europe, do not use this website or place an order.
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7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
· Remember your shopping cart
· Analyze website traffic (e.g., Google Analytics)
· Prevent fraud
· Improve user experience
Types of cookies we use:
Type Purpose
Essential Required for checkout and account login
Analytics Track page views, clicks, and traffic sources
Functional Remember preferences like language and currency
Managing cookies:
You can disable cookies in your browser settings. However, disabling essential cookies may prevent you from completing a purchase.
We do not respond to "Do Not Track" signals at this time.
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8. Children's Privacy
Our website and products are not intended for children under 13 years of age (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it immediately.
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9. Security of Your Information
We implement reasonable security measures to protect your personal information, including:
· SSL/TLS encryption for all data transmitted between your browser and our website
· PCI DSS compliance through our payment processors (Stripe, PayPal, etc.)
· Restricted access to personal data within our business
· Regular security reviews
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
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10. International Data Transfers
Because we operate from India and use service providers located in various countries (including the United States, Canada, China, and others), your personal information may be transferred to and processed in countries other than your own.
By placing an order, you consent to the transfer of your information to India and other countries where our service providers are located. Data protection laws in these countries may differ from those in your country.
For U.S. customers: India is recognized as having adequate data protection standards for commercial data processing under applicable laws.
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11. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
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12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
If we make material changes that affect your rights, we will notify you via:
· Email: *zixxorastore@gmail.com*
· A notice on our website: *www.zixxora.store*
Your continued use of our website after changes become effective constitutes your acceptance of the revised Privacy Policy.
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13. How to Contact Us
For privacy-related questions, requests, or complaints:
Email: *zixxorastore@gmail.com*
Response time: 2 - 5 business days
Physical address (for legal correspondence only):
Zixxorastore
India
Karnataka
Bangalore
Please note: This address is for legal and privacy correspondence only. We do not accept product returns at this address.
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14. Filing a Complaint
If you believe your privacy rights have been violated, you may:
1. Contact us directly at the email above
2. File a complaint with the Federal Trade Commission (FTC) in the United States at www.ftc.gov (for U.S. customers)
3. File a complaint with your local data protection authority (if available in your country)
We are committed to resolving all privacy complaints fairly and promptly.
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Acknowledgment
BY USING OUR WEBSITE OR PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY.