Shipping policy
Shipping policies
Effective Date: 24/05/2026
Last Updated: 24/05/2026
We ship to the following countries only:
· Australia
· Canada
· Hong Kong SAR
· Japan
· Malaysia
· Singapore
· United States (US)
· South Korea
We do not ship to any other countries, including all European countries.
1. Processing Time
· Orders are processed within 1–3 business days after payment confirmation.
2. Shipping Times (Estimated)
Region Estimated Delivery
United States 5–12 business days
Canada 7–14 business days
Australia 7–14 business days
Japan, South Korea, Singapore, Malaysia, Hong Kong SAR 5–10 business days
These are estimates. Actual delivery may vary due to customs or carrier delays.
3. Shipping Costs
· Shipping costs are calculated at checkout based on destination and package weight.
· Free shipping may be offered for orders above $200 USD
4. Tracking
· Tracking updates may take 2–4 days to appear after shipment.
5. Customs, Duties, and Taxes
· Customers are responsible for any import duties, taxes, or customs fees imposed by their country.
· We are not responsible for delays caused by customs.
6. Lost or Stolen Packages
· We are not responsible for packages lost or stolen after confirmed delivery by the carrier.
· If your tracking shows "delivered" but you have not received the package, please contact your local carrier first.
7. Incorrect Shipping Address
· Please double-check your shipping address at checkout.
· We are not responsible for orders shipped to an incorrectly entered address.
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Privacy Policy
1. Information We Collect
When you place an order, we collect:
· Full name
· Billing and shipping address
· Email address
· Phone number (optional, for shipping updates)
· Payment information (processed securely by our third-party payment processor)
· IP address and browser data (for fraud prevention)
2. How We Use Your Information
We use your information to:
· Process and fulfill your orders
· Provide tracking and customer support
· Prevent fraud
· Send order updates and promotional emails (only if you opt in)
3. Information Sharing
We do not sell or rent your personal information. We share your information only as necessary for:
· Shipping carriers (to deliver your order)
· Payment processors (to handle transactions securely)
· Legal compliance (if required by law, including U.S. FTC regulations)
4. Data Retention
We retain your order information for as long as necessary to fulfill legal or business obligations (e.g., tax records, chargeback disputes).
5. Your Rights
Depending on your location, you may have the right to:
· Access, correct, or delete your personal information
· Opt out of marketing emails (click "unsubscribe" in any email)
· Request a copy of data we hold about you
To exercise these rights, contact us at: *zixxorastore@gmail.com*
6. Cookies
We use cookies to improve your shopping experience and analyze site traffic. You may disable cookies in your browser settings.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
8. Children's Privacy
We do not knowingly collect information from children under 13 years of age.
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
For any privacy or shipping questions:
Email: *zixxorastore@gmail.com*
Response time: 1–2 business days
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Short Version for Checkout Page
Shipping to: Australia, Canada, Hong Kong SAR, Japan, Malaysia, Singapore, US, South Korea only.
Processing: 1–3 days
Delivery: 5–30 days
Privacy: We never sell your data. Your information is used only for order fulfillment.